Return & Refund Policies

Zyphor Return Policy

We want you to be completely happy with your Zyphor purchase, but if something isn’t right, we’re here to help! Our return policy allows you to return your items within 30 days of receiving them. Here’s everything you need to know:

Eligibility for Returns

  • To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.
  • Items sent back to us without first requesting a return will not be accepted.

Return Conditions

  • Items must be in their original condition, with no visible signs of wear (no scuffs, dirt, or damage).
  • We recommend trying on shoes indoors to ensure they remain in pristine condition.
  • Items with signs of wear or damage may be subject to partial refunds or denied returns.

How to Start a Return

  • To start a return, contact us at return@zyphor.io. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Packing Returns:

  • Please pack items securely in their original box or a similar-sized sturdy box to prevent damage during shipping. Include all accessories, tags, and paperwork.

Return Costs & Policies by Region

  1. United Kingdom:

    • Free Returns within 30 days.

  2. European Countries & Selected International Locations*:

    • Free Returns within 7 days of delivery.
    • £4.99 return fee for returns made after 7 days but within 30 days.

  3. International Countries:

    • £7.99 return fee for returns made within 30 days of delivery.
  • For UK and selected international countries where returns are free within a certain period, we’ll cover the cost of return shipping.
  • For other countries, or returns made outside the free return period. We will provide a return label, the applicable return fee will be deducted from your refund.

Damages & Issues

Please inspect your order upon receipt and contact us immediately at return@zyphor.io if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items & Exceptions

Certain items cannot be returned, including:

  • Custom products (such as special orders or personalised items).
  • Sale items or gift cards.
  • Returns for promotional or discounted items will be refunded at the discounted price paid, not the original retail price.
  • Limited edition or exclusive items may be eligible for exchange only, depending on availability.

Please get in touch if you have questions or concerns about your specific item.

Order Cancellations:

  • Orders can be cancelled for a full refund within 24 hours of purchase, unless the item has already been dispatched or is a custom-made product. Once shipped, our return policy will apply.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at return@zyphor.io.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be in the same condition as you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

For any questions or to start a return, reach out to us at return@zyphor.io. We’re here to help!