Frequently Asked Questions
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
General Questions
Zyphor shoes are designed using state-of-the-art 3D-printing technology, combining innovation, sustainability, and style in every step. OurStepPrint technologyallows us to create advanced internal structures for enhanced comfort, durability, and a lightweight feel—all while reducing environmental impact.
Our shoes are crafted using a seamless, single-material process through StepPrint technology, which combines our proprietary Hindered Asynchronous Light Synthesis (HALS) and 3D-scanning technology. This allows us to build precise, high-performance footwear with minimal waste and maximum efficiency.
We use our patented ELASTO material, a 100% recyclable, non-toxic TPU Elastomer that’s bio-based and vegan. Our focus on eco-friendly materials helps reduce carbon emissions and minimise waste, making our shoes as sustainable as they are stylish.
Returned shoes can always be recycled to become TPU Elastomer materials again.
At Zyphor, we believe in pushing the boundaries of footwear innovation while respecting our planet. Our commitment to sustainability drives us to use eco-friendly materials and create long-lasting products that have a minimal environmental footprint. Because at Zyphor, Every Step Counts.
Absolutely! Our shoes are designed to handle diverse environments, from casual city walks to more active settings. The abrasion-resistant outsoles and breathable materials ensure durability, comfort, and flexibility, wherever your journey takes you.
Sizing & Fit
We recommend using our size guide available on the product pages to find your perfect fit. If you’re between sizes, consider going up for a roomier feel, as our shoes are designed to be snug yet comfortable.
Currently, our shoes are available in full sizes based on EU sizing. If you typically wear a half size, we suggest choosing the next full size up for optimal comfort.
If your shoes don’t fit as expected, you can initiate a return or exchange in accordance with our return policies. Simply reach out to us at return@zyphor.io, and we’ll be happy to assist you.
Care & Maintenance
To clean your Zyphor shoes, use a soft cloth with mild soap and water. Avoid harsh chemicals. Allow the shoes to air dry naturally away from direct sunlight.
Yes! The robust outsoles and durable materials are designed to handle a variety of surfaces and activities. However, we recommend our Alpha series for more rugged terrain due to its enhanced support and resilience.
Gift Cards & Promotions
Zyphor gift cards are available on our website in various denominations. Simply select the desired amount, add it to your cart, and proceed to checkout.
During checkout, enter the unique code provided with your gift card in the “Gift Card or Discount Code” field, and the amount will be applied to your order.
Yes, our gift cards are valid for 2 years from the date of purchase, giving you plenty of time to find the perfect Zyphor product. Feel free to use them whenever you’re ready to step into the future of footwear!
Yes, we’re excited to offer students 25% off on all Zyphor products! To take advantage of this offer, simply verify your student status through our partner platform UNiDAYS and receive a unique discount code at checkout. It’s our way of helping you step up your style without stepping over budget!
Company & Support
Answer richtext
Zyphor is based in London, United Kingdom. You can reach our customer support team via email at support@zyphor.io or through our live chat option on the website.
Currently, we operate exclusively online, allowing us to bring our products directly to you at the best prices. Stay tuned for any updates on pop-up events or showrooms!
By joining our newsletter, you’ll receive exclusive updates on new releases, early access to limited editions, special promotions, and behind-the-scenes insights into our latest innovations.
Follow us on social media, sign up for our newsletter, and keep an eye on our website’s blog section to stay informed about our latest product launches and promotions!